Customer Service Advisor
Customer Service

Job ref:   RO48316                                    

Location:  Number One Riverside, Smith Street, Rochdale OL16 1XU                        

Salary: £19,312-£19,698 (pro rata)

Grade: 3                             

Working Hours:  30 hours a week working over a 7 day rota         

Contract Type:  Temporary 3 months fixed term with possible extension               

Closing Date:   5th July 2021

Interview Date: To be confirmed

 

External candidates applying for this role must be a Rochdale Resident who lives within the municipal boundaries of the Borough of Rochdale.

 

Due to continued growth of the Customer Contact Centre over the Covid19 pandemic, Rochdale Borough Council has an exciting opportunity for an enthusiastic people centred Customer Service Advisor to join the Contact Centre Team. The Advisor will join a team dedicated to delivering a very high quality of services across many campaigns, focusing on the Councils Covid19 Emergency response involving key stakeholders across the business.

 

We are looking for an Advisor to provide residents with help, advice and information about Council, non-Council Services and related services via the telephone, email. To resolve and record customer enquiries and where required to signpost or pass on (via workflow) enquiries which require specialist officers. To provide a high standard of customer service to customers contacting the Council.

 

To be successful in this role, we anticipate you will be able to demonstrate the following:

- Good standard of written English and grammar.

- Good communication skills with the ability to build rapport with team members at various levels.

-  Understanding of the cultural and social needs of different sections of the local community

-  Fully self-motivated with excellent time management skills.

-  Experience of working with members of the public on phone or face to face

-  Sound working knowledge of relevant software, including Microsoft Office Programs, such as Excel

-  Ability to objectively apply and evaluate process adherence, without undue influence.

 

You will be required to cover 7 days a week on a rota basis – weekend working will be required.

 

Previous experience within a Contact Centre environment is preferred but not essential.

 

In accordance with Section 7 of the Immigration Act 2016 this post requires the ability to converse at ease with the members of the public and provide advice in accurate spoken English.

 

Please click on the links below:

•             Job description and person specification

•             Privacy Notice

•             Support for Armed Forces

 

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects staff to share this commitment.

 

Rochdale Borough Council is a great place to work. Please click here for information on Number One Riverside and the borough of Rochdale.

 

At Rochdale Borough Council we are committed to our Values and Behaviours.

·         Proud of the difference we make

·         Passionate about the diversities of the Borough

·         Pioneering and Open in our Approach

 

This organisation has signed up to the Greater Manchester Continuous Service Commitment.  This means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority; giving you access to our service-related benefits.

 

Graduated Mandatory Unpaid Leave is applicable for this post, there will be a pay deduction from salary each month equating to 3 per year.  This will be pro rata for part time/part year employees.

Location
Number One Riverside
Vacancy Description
 

Job ref:   RO48316                                    

Location:  Number One Riverside, Smith Street, Rochdale OL16 1XU                        

Salary: £19,312-£19,698 (pro rata)

Grade: 3                             

Working Hours:  30 hours a week working over a 7 day rota         

Contract Type:  Temporary 3 months fixed term with possible extension               

Closing Date:   5th July 2021

Interview Date: To be confirmed

 

External candidates applying for this role must be a Rochdale Resident who lives within the municipal boundaries of the Borough of Rochdale.

 

Due to continued growth of the Customer Contact Centre over the Covid19 pandemic, Rochdale Borough Council has an exciting opportunity for an enthusiastic people centred Customer Service Advisor to join the Contact Centre Team. The Advisor will join a team dedicated to delivering a very high quality of services across many campaigns, focusing on the Councils Covid19 Emergency response involving key stakeholders across the business.

 

We are looking for an Advisor to provide residents with help, advice and information about Council, non-Council Services and related services via the telephone, email. To resolve and record customer enquiries and where required to signpost or pass on (via workflow) enquiries which require specialist officers. To provide a high standard of customer service to customers contacting the Council.

 

To be successful in this role, we anticipate you will be able to demonstrate the following:

- Good standard of written English and grammar.

- Good communication skills with the ability to build rapport with team members at various levels.

-  Understanding of the cultural and social needs of different sections of the local community

-  Fully self-motivated with excellent time management skills.

-  Experience of working with members of the public on phone or face to face

-  Sound working knowledge of relevant software, including Microsoft Office Programs, such as Excel

-  Ability to objectively apply and evaluate process adherence, without undue influence.

 

You will be required to cover 7 days a week on a rota basis – weekend working will be required.

 

Previous experience within a Contact Centre environment is preferred but not essential.

 

In accordance with Section 7 of the Immigration Act 2016 this post requires the ability to converse at ease with the members of the public and provide advice in accurate spoken English.

 

Please click on the links below:

•             Job description and person specification

•             Privacy Notice

•             Support for Armed Forces

 

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects staff to share this commitment.

 

Rochdale Borough Council is a great place to work. Please click here for information on Number One Riverside and the borough of Rochdale.

 

At Rochdale Borough Council we are committed to our Values and Behaviours.

·         Proud of the difference we make

·         Passionate about the diversities of the Borough

·         Pioneering and Open in our Approach

 

This organisation has signed up to the Greater Manchester Continuous Service Commitment.  This means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority; giving you access to our service-related benefits.

 

Graduated Mandatory Unpaid Leave is applicable for this post, there will be a pay deduction from salary each month equating to 3 per year.  This will be pro rata for part time/part year employees.