Team Leader - Council Tax
Revenues, Benefits

Job ref: RO-14350

Location:  Number One Riverside, Smith Street, Rochdale                                   

Salary:  £31,601 to £37,306                                      

Grade:  8                                           

Working Hours: 37 per week

Contract Type: Permanent              

Closing Date: 28th February 2018              

Interview Date: to be arranged

 

We have an exciting opportunity for an experienced Team Leader in the Council Tax Team within the Revenues and Benefits Service at Rochdale Borough Council. We are looking for a suitably experienced candidate who has experience in working in a fast paced challenging public sector Revenues and Benefits environment. 

 

We are looking for an experienced, conscientious, enthusiastic and motivated individual to lead a team of officers dealing with the billing and collection of council tax. The successful candidate will need to have a commitment to high performance and quality, detailed knowledge of council tax legislation and intimate knowledge of the Capita computer system.

 

You will deal will the full range of council tax billing and collection work and communicate at all levels within the council, with elected members, outside agencies and members of the public by phone and in writing and will deliver a high standard of service at all times to residents of the borough maximising income collection for the council.

 

The successful candidate will have the ability to:

 

•               Lead a team of officers responsible for administering the full range of council tax billing,
             liability and recovery work in line with the performance management framework.

 

•               Ensure liabilities, discounts and exemptions for council tax are processed accurately and
             within time limits.

 

•               Handle correspondence and contacts from customers and elected members relating to
             complex and contentious issues and obtain relevant information to enable accurate billing 
             and recovery of council tax in line with data protection legislation.

 

•               Hold a mature and understanding approach, with the ability to be sympathetic but firm when
            necessary and tactful when dealing with difficult customers and staffing issues.

 

•               Have an in depth knowledge of council tax legislation and give advice and guidance as
             necessary.

 

•               Keep up to date with the Capita computer system used in the billing, collection and 
             recovery of council tax and the implications of any change.

 

•               Prepare and circulate a billing and recovery posting schedule and court hearing timetable
             each year so reminders, final notices and summonses are issued promptly and court 
             sessions are adequately resourced.

 

•               Prepare and present summons cases and committal cases at Magistrates Court and 
             appeal cases at Valuation Tribunal hearings.

 

•               Prepare and analyse performance and other reports for senior management.

 

•               Ensure data is recorded accurately onto the council tax systems and analyse management 
             information arising from the performance management framework and use this to drive 
             continuous improvement at individual and team level.  

 

•               Train staff to be able to carry out their duties effectively and keep them up to date with any
             changes.

 

•               Ensure the correct processes and procedures are in place and are followed for maximising
             collection and recovery, ensuring accuracy and processing within time limits.

 

•               Maintain performance in order to meet local and national targets. 

 

•               Liaise with the Benefit Team regarding Council Tax Support and the effect this has on the
             council  tax account.

 

•               The ability to work in fast paced changing environment.

 

Appointment to this post is subject to basic DBS clearance.

Please click here for Team Leader - Council Tax job description and person specification.pdf

Applicants should be aware that the Council has approved a number of changes to terms and conditions of service that will be effective from 1st April 2017.

Please click on the following link to view Terms and Conditions April 2017.pdf

 

 

Support for Armed Forces

ARMED FORCES INTERVIEW SCHEME

 

Rochdale Borough Council has Member approval to implement a proposal to guarantee an interview from ex-service personnel applicants where they meet certain qualifying criteria.

 

The aim of this proposal is to deliver the Council’s commitment to further ‘the Armed Forces Community Covenant’ to ensure that ex-armed forces personnel are not disadvantaged, when applying for job vacancies, as a result of their service. 

 

Ex-service personnel will be guaranteed an interview under the Scheme where they meet the following conditions:

They must meet the essential criteria for the post set out within the Person Specification.

The armed forces must be their last known long term employer. 

They have been looking for a job for between 6-24 months since they left the Armed Forces.  

 

Location
Number One Riverside
Vacancy Description
 

Job ref: RO-14350

Location:  Number One Riverside, Smith Street, Rochdale                                   

Salary:  £31,601 to £37,306                                      

Grade:  8                                           

Working Hours: 37 per week

Contract Type: Permanent              

Closing Date: 28th February 2018              

Interview Date: to be arranged

 

We have an exciting opportunity for an experienced Team Leader in the Council Tax Team within the Revenues and Benefits Service at Rochdale Borough Council. We are looking for a suitably experienced candidate who has experience in working in a fast paced challenging public sector Revenues and Benefits environment. 

 

We are looking for an experienced, conscientious, enthusiastic and motivated individual to lead a team of officers dealing with the billing and collection of council tax. The successful candidate will need to have a commitment to high performance and quality, detailed knowledge of council tax legislation and intimate knowledge of the Capita computer system.

 

You will deal will the full range of council tax billing and collection work and communicate at all levels within the council, with elected members, outside agencies and members of the public by phone and in writing and will deliver a high standard of service at all times to residents of the borough maximising income collection for the council.

 

The successful candidate will have the ability to:

 

•               Lead a team of officers responsible for administering the full range of council tax billing,
             liability and recovery work in line with the performance management framework.

 

•               Ensure liabilities, discounts and exemptions for council tax are processed accurately and
             within time limits.

 

•               Handle correspondence and contacts from customers and elected members relating to
             complex and contentious issues and obtain relevant information to enable accurate billing 
             and recovery of council tax in line with data protection legislation.

 

•               Hold a mature and understanding approach, with the ability to be sympathetic but firm when
            necessary and tactful when dealing with difficult customers and staffing issues.

 

•               Have an in depth knowledge of council tax legislation and give advice and guidance as
             necessary.

 

•               Keep up to date with the Capita computer system used in the billing, collection and 
             recovery of council tax and the implications of any change.

 

•               Prepare and circulate a billing and recovery posting schedule and court hearing timetable
             each year so reminders, final notices and summonses are issued promptly and court 
             sessions are adequately resourced.

 

•               Prepare and present summons cases and committal cases at Magistrates Court and 
             appeal cases at Valuation Tribunal hearings.

 

•               Prepare and analyse performance and other reports for senior management.

 

•               Ensure data is recorded accurately onto the council tax systems and analyse management 
             information arising from the performance management framework and use this to drive 
             continuous improvement at individual and team level.  

 

•               Train staff to be able to carry out their duties effectively and keep them up to date with any
             changes.

 

•               Ensure the correct processes and procedures are in place and are followed for maximising
             collection and recovery, ensuring accuracy and processing within time limits.

 

•               Maintain performance in order to meet local and national targets. 

 

•               Liaise with the Benefit Team regarding Council Tax Support and the effect this has on the
             council  tax account.

 

•               The ability to work in fast paced changing environment.

 

Appointment to this post is subject to basic DBS clearance.

Please click here for Team Leader - Council Tax job description and person specification.pdf

Applicants should be aware that the Council has approved a number of changes to terms and conditions of service that will be effective from 1st April 2017.

Please click on the following link to view Terms and Conditions April 2017.pdf

 

 

Support for Armed Forces

ARMED FORCES INTERVIEW SCHEME

 

Rochdale Borough Council has Member approval to implement a proposal to guarantee an interview from ex-service personnel applicants where they meet certain qualifying criteria.

 

The aim of this proposal is to deliver the Council’s commitment to further ‘the Armed Forces Community Covenant’ to ensure that ex-armed forces personnel are not disadvantaged, when applying for job vacancies, as a result of their service. 

 

Ex-service personnel will be guaranteed an interview under the Scheme where they meet the following conditions:

They must meet the essential criteria for the post set out within the Person Specification.

The armed forces must be their last known long term employer. 

They have been looking for a job for between 6-24 months since they left the Armed Forces.