Customer Service Advisor
Administration

Job ref:  RO-56947                                 

Location:   Number One Riverside, Smith Street, Rochdale                       

Salary:  £19,312 to £19,698 (pro rata if part time)   

Grade: 3                                

Working Hours:  Full time (37 hours)/part time hours available     

Contract Type:  Temporary for 3 months with possible extension                          

Closing Date:    30th January 2022 

Interview Date:  w/c 7th February 2022             

Interview Type: Remote

 

External candidates applying for this role must be a Rochdale Resident who lives within the municipal boundaries of the Borough of Rochdale.

 

We are looking for an Advisor to provide residents with help, advice and information about Council, non-Council Services and related services via the telephone, email. To resolve and record customer enquiries and where required to signpost or pass on (via workflow) enquiries which require specialist officers. To provide a high standard of customer service to customers contacting the Council.

 

To be successful in this role, we anticipate you will be able to demonstrate the following:

 

  • Good standard of written English and grammar.
  • Good communication skills with the ability to build rapport with team members at various levels.
  • Understanding of the cultural and social needs of different sections of the local community
  • Fully self-motivated with excellent time management skills.
  • Experience of working with members of the public on phone or face to face
  • Sound working knowledge of relevant software, including Microsoft Office Programs, such as Excel
  • Ability to objectively apply and evaluate process adherence, without undue influence.

 

You will be required to cover Monday to Friday.

 

Previous experience within a Contact Centre environment is preferred but not essential.

 

Approval for secondment should be obtained from your Service Director (or nominated representative) before applying for this post.

 

Please click on the links below:

 

Job description and person specification.pdf

Privacy notice

Support for Armed Forces.pdf

 

 

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects staff to share this commitment.

 

Rochdale Borough Council is a great place to work. Please click  here for information on Number One Riverside and the borough of Rochdale.

 

This organisation has signed up to the Greater Manchester Continuous Service Commitment.  This means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority; giving you access to our service-related benefits.

 

Graduated Mandatory Unpaid Leave is applicable for this post, there will be a pay deduction from salary each month equating to 3 days per year.  This will be pro rata for part time/part year employees.

Location
Number One Riverside
Vacancy Description
 

Job ref:  RO-56947                                 

Location:   Number One Riverside, Smith Street, Rochdale                       

Salary:  £19,312 to £19,698 (pro rata if part time)   

Grade: 3                                

Working Hours:  Full time (37 hours)/part time hours available     

Contract Type:  Temporary for 3 months with possible extension                          

Closing Date:    30th January 2022 

Interview Date:  w/c 7th February 2022             

Interview Type: Remote

 

External candidates applying for this role must be a Rochdale Resident who lives within the municipal boundaries of the Borough of Rochdale.

 

We are looking for an Advisor to provide residents with help, advice and information about Council, non-Council Services and related services via the telephone, email. To resolve and record customer enquiries and where required to signpost or pass on (via workflow) enquiries which require specialist officers. To provide a high standard of customer service to customers contacting the Council.

 

To be successful in this role, we anticipate you will be able to demonstrate the following:

 

  • Good standard of written English and grammar.
  • Good communication skills with the ability to build rapport with team members at various levels.
  • Understanding of the cultural and social needs of different sections of the local community
  • Fully self-motivated with excellent time management skills.
  • Experience of working with members of the public on phone or face to face
  • Sound working knowledge of relevant software, including Microsoft Office Programs, such as Excel
  • Ability to objectively apply and evaluate process adherence, without undue influence.

 

You will be required to cover Monday to Friday.

 

Previous experience within a Contact Centre environment is preferred but not essential.

 

Approval for secondment should be obtained from your Service Director (or nominated representative) before applying for this post.

 

Please click on the links below:

 

Job description and person specification.pdf

Privacy notice

Support for Armed Forces.pdf

 

 

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects staff to share this commitment.

 

Rochdale Borough Council is a great place to work. Please click  here for information on Number One Riverside and the borough of Rochdale.

 

This organisation has signed up to the Greater Manchester Continuous Service Commitment.  This means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority; giving you access to our service-related benefits.

 

Graduated Mandatory Unpaid Leave is applicable for this post, there will be a pay deduction from salary each month equating to 3 days per year.  This will be pro rata for part time/part year employees.