Job ref: RO-12320
Location: Number One Riverside, Smith Street, Rochdale
Salary: £20,661 to £22,658
Grade: 5
Working Hours: 37 per week
Contract Type: Temporary to 31st March 2019
Closing Date: 17th December 2017
Interview Date: to be arranged
We are looking for two experienced and hardworking Revenues and Benefit Officers to join our Benefits Team. You need to be highly motivated and capable of working in a high-pressured environment, at pace with attention to detail.
The roles involve the assessment of all types of claims for housing benefit, council tax support, free school meals and council tax liability. You will access and update all relevant information systems and produce written communication in Plain English.
You need excellent customer service and communication skills and must be confident in contacting customers to deal with all types of enquiries by phone, in writing and by email.
You must be highly self-motivated and committed to delivering a high standard of service at all times.
We can offer flexible working arrangements including home working.
This is a temporary contract until 31st March 2019.
Approval for secondment should be obtained from your Service Director (or nominated representative) before applying for this post
Please click here for Benefits Officer job description and person specification.pdf
Applicants should be aware that the Council has approved a number of changes to terms and conditions of service that will be effective from 1st April 2017.
Please click on the following link to view Terms and Conditions April 2017.pdf
Support for Armed Forces
ARMED FORCES INTERVIEW SCHEME
Rochdale Borough Council has Member approval to implement a proposal to guarantee an interview from ex-service personnel applicants where they meet certain qualifying criteria.
The aim of this proposal is to deliver the Council’s commitment to further ‘the Armed Forces Community Covenant’ to ensure that ex-armed forces personnel are not disadvantaged, when applying for job vacancies, as a result of their service.
Ex-service personnel will be guaranteed an interview under the Scheme where they meet the following conditions:
They must meet the essential criteria for the post set out within the Person Specification.
The armed forces must be their last known long term employer.
They have been looking for a job for between 6-24 months since they left the Armed Forces.